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Delivery and Returns

The following outlines our delivery charges, despatch times and returns policy.

Delivery

All our orders are sent via Royal Mail - Charges for standard delivery Royal Mail First Class.

UK and Northern Ireland - £2.95 (2-5 working days)
(Orders over £40 within UK and Northern Ireland FREE)

Europe - £5.95 (7 - 10 working days)

It is possible to deliver internationally, but we would need to quote you for a delivery price before despatch. (Delivery costs for international orders do not include duty and custom charges, so you may be required to pay additional domestic sales taxes at the time of delivery. In the event that you wish to return your item, Arte Ideas are unable to refund import duty and local sales taxes)

Where products are in stock, orders are despatched within 2 – 4 working days once we have received your order and payment in full. There may be times due to local holidays or postal strikes which can affect our delivery.

Please note despatch times we give are estimates and that whilst we use every endeavour to meet them they may on occasions be exceeded. If we cannot keep within our despatch time estimates we will inform you by email if the product(s) you ordered is not despatched to you within 10 working days of our despatch time we will give you the opportunity to cancel your order and you will be refunded.

Returns Policy

We do hope you will be delighted with your purchases. If you are not completely satisfied you can return it to us in their original re-saleable condition, at your own expenses, within 7 days of receiving your order. However, you must inform us that you no longer want the product(s) within 7 days after receiving your order. (We suggest that for your own peace of mind you use a recorded delivery services, as no refund can be given for a lost package).

If we are not notified within 7 days of receipt of the goods a refund will not be made.

Obviously where goods are faulty or were sent in error, we will refund any postage costs you incur returning the items, in which case you should notify us within 3 days of receipt of the goods.

All goods will be examined upon receipt, we are sure you will understand we are unable to offer refunds, replacements or exchanges on any opened and used goods unless the product is faulty.

Following your notification to us, please then return the product(s) to us. We ask you to do this no later than 10 days after receipt of the products.

Any products that were purchased on special offer or on sale cannot be returned.

In some cases, where Royal Mail has been unable to deliver or secure a signature, the order will be taken to a Royal Mail postage office. If the customer does not collect the order or arrange a re-delivery with Royal Mail, the order will usually be returned to Arte Ideas. Arte Ideas will resend the order to the customer, at the customer's expenses. However, the 7 day returns policy will apply to the date that initial delivery was made, not the date of re-delivery.


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